H2Byeast respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or communicate with us about laboratory, industrial, and OEM hydrogen solutions.
Information We Collect
When you submit an inquiry, request a quotation, download technical information, or contact us, we may collect your name, company name, business email address, phone or WhatsApp number, country or region, product interest, application details, and project requirements. We may also collect limited technical information such as browser type, pages visited, and approximate location through cookies or similar technologies.
How We Use Your Information
We use this information to respond to inquiries, prepare quotations, provide technical consultation, evaluate system fit, improve our website and services, and maintain appropriate business records. We only use information where it is relevant to a legitimate business purpose or where you have provided it to us directly.
How We Share Information
H2Byeast does not sell personal information. We may share information with trusted service providers that support website hosting, email communication, customer relationship management, logistics, or technical services, only where needed to support our business operations. We may also disclose information when required by law or to protect our rights, property, or safety.
Cookies and Embedded Services
Our website may use cookies and similar technologies to understand site performance and improve user experience. The Contact page includes an OpenStreetMap map. When you interact with the map, OpenStreetMap may process information according to its own privacy practices. You can manage cookies through your browser settings.
Data Retention and Security
We retain inquiry and customer information for as long as reasonably necessary to support communications, project delivery, legal obligations, and record keeping. We use reasonable organizational and technical measures to protect information, but no online transmission or storage system can be guaranteed to be completely secure.
International Transfers
As an international B2B supplier, H2Byeast may process information in China and in other locations where our service providers operate. We take reasonable steps to ensure that transferred information receives protection consistent with this policy and applicable law.
Your Choices and Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain processing. To make a privacy request or withdraw marketing consent, please contact us at sales@byeastgroup.com. We may need to verify your identity before completing a request.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. The latest version will always be available on this page, with the effective date shown above.