Legal document
Privacy Policy
Last updated:
This Privacy Policy explains how BYEAST INTERNATIONAL GROUP LTD, operating under the H2Byeast brand, collects, uses, stores, and protects personal information when you visit this website or contact us through it.
This website is intended for business and professional use. Please do not submit sensitive personal information unless it is necessary for your enquiry and specifically requested.
1. Scope and controller
This Privacy Policy applies to personal information processed through this website and through related website communications operated by BYEAST INTERNATIONAL GROUP LTD. In this policy, "we", "us", and "our" refer to BYEAST INTERNATIONAL GROUP LTD.
We process personal information in accordance with applicable data protection and privacy laws. The specific rights and legal requirements that apply to you may depend on your location, your relationship with us, and the circumstances of the processing.
2. Information we collect
Depending on how you use the website, we may collect the following categories of information:
- Contact information: such as your name, business email address, telephone number, company, job title, country, and other details you provide.
- Enquiry information: including the subject of your enquiry, application requirements, technical specifications, project details, and correspondence.
- Technical information: such as IP address, browser type, device information, operating system, referring pages, approximate location, and website usage data.
- Communication records: including messages, attachments, service requests, and records of our correspondence with you.
We do not intentionally collect special categories of personal information through this website. Please remove unnecessary sensitive information from any message or attachment before submitting it.
3. How we use information
We may use personal information to:
- respond to enquiries, requests, and submitted forms;
- evaluate technical, commercial, delivery, documentation, or support requirements;
- communicate about an existing business relationship or requested service;
- operate, maintain, secure, and improve the website;
- detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;
- comply with legal, regulatory, accounting, export control, and record-keeping obligations; and
- establish, exercise, or defend legal claims.
Where required by applicable law, we rely on an appropriate legal basis, such as your consent, performance of a contract or steps requested before entering into a contract, compliance with a legal obligation, or our legitimate interests, provided those interests are not overridden by your rights.
5. Form and enquiry data
When you submit a contact, quotation, technical, support, or other website form, we process the information you choose to provide so that we can review and respond to your request.
Please provide only information relevant to your enquiry. If you submit information about another person, you should have a lawful basis to do so and should make that person aware of this Privacy Policy where appropriate.
We may share enquiry details internally with personnel who need the information to handle your request. We may also use service providers that process form submissions, website hosting, email delivery, security, or technical support on our behalf.
6. Third-party services
We may use third-party providers for hosting, website administration, analytics, spam prevention, security monitoring, communications, document handling, or other necessary business functions. These providers may process personal information only as needed to provide services to us and subject to appropriate contractual or legal safeguards.
The website may also contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We recommend reviewing those policies before providing personal information.
7. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.
Retention periods vary according to the type of information, the nature of the relationship, legal requirements, and whether an enquiry or transaction remains active. When information is no longer required, we will delete it, anonymise it, or securely restrict access to it where appropriate.
8. Your rights
Subject to applicable law and certain limitations, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also have the right to object to certain processing, request data portability, or withdraw consent where processing is based on consent.
To exercise a right, please contact us using the details below. We may need to verify your identity before responding. If you are dissatisfied with our response, you may have the right to contact the data protection authority or supervisory authority in your jurisdiction.
9. International data transfers
As an international business, we and our service providers may process or access personal information in countries other than the country where you live. Those countries may have different data protection rules.
Where applicable law requires safeguards for international transfers, we will use appropriate measures, which may include contractual protections, adequacy decisions, consent, or another legally recognised transfer mechanism.
10. Security measures
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction. Measures may include access controls, restricted permissions, secure administration, service-provider controls, monitoring, and backup procedures where appropriate.
No method of transmission or storage is completely secure. You are responsible for using appropriate devices, browsers, and communication channels, and for not sharing passwords or unnecessary confidential information through public forms.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or security measures. The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.
12. Contact us
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to raise a concern about the handling of your personal information, please contact BYEAST INTERNATIONAL GROUP LTD through the contact form or other contact details provided on this website.
Please include enough information for us to identify your request, but do not include passwords, payment card details, or unnecessary sensitive information.